Refund & Cancellation Policy
Last Updated: October 27, 2025
Dapper Detailing (“the Company,” “we,” “our,” or “us”) values your business and strives to provide the highest level of service. This Refund & Cancellation Policy outlines the terms governing the cancellation, rescheduling, and refund of booked services. By confirming a booking, you agree to the terms set forth below.
1. General
Upon confirmation of a booking, Dapper Detailing reserves specific time slots, personnel, and resources exclusively for you. All bookings are subject to this policy, which applies to all detailing and related services provided by the Company.
2. Rescheduling
2.1 Clients may request to reschedule an existing booking prior to the scheduled service time without any penalty.
2.2 All rescheduling requests are subject to availability.
2.3 The Company will make every reasonable effort to accommodate such requests.
3. Client-Initiated Cancellations
3.1 If a client elects to cancel a confirmed booking, a CAD 100 cancellation fee shall apply.
3.2 No refunds or credits will be issued for cancellations initiated by the client, regardless of the timing or reason for such cancellation.
3.3 A cancellation shall be deemed to have occurred if the client fails to be present or fails to provide reasonable access to the vehicle or property at the scheduled time (see Section 6 below).
4. Company-Initiated Cancellations
In the event that Dapper Detailing cancels or is unable to perform the scheduled service due to weather conditions, equipment failure, or other unforeseen operational circumstances:4.1 You may cancel or reschedule your booking up by contacting our team via call or email.
4.1 The client shall be notified promptly; and
4.2 The client may choose to either:
a.) Reschedule the service at no additional charge; or
b.) Receive a full refund of any amount prepaid for the affected booking.
5. Refund Policy
5.1 All sales and payments are final and non-refundable.
5.2 By booking a service, clients acknowledge and agree to this strict no-refund policy.
5.3 Refunds will only be issued in the following limited circumstances:
a.) If the Company fails to perform the booked service in its entirety; or
b.) If the Company declines or rejects a booking prior to the scheduled service date.
6. No-Show Policy
Failure of the client to be present or to provide reasonable access to the vehicle or property at the scheduled appointment time shall be deemed a cancellation by the client and will incur the CAD 100 cancellation fee. No refund or reschedule credit will be issued in such cases.
7. Service Quality
If a client is dissatisfied with the service performed, concerns must be communicated immediately upon completion of the service and before the technician’s departure.
7.1 The Company may, at its sole discretion, re-perform specific aspects of the service to address the issue.
7.2 No monetary refunds shall be issued in such cases.
8. Limitation of Liability
The total liability of Dapper Detailing, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the client for the specific service giving rise to the claim.